Synopsis:

The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling Dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006. Their mission is “Make Prudent Financial Management a Way of Life”. Meanwhile, AKPK visions are to create a society that is financially savvy, to be recognized as the trusted provider of financial education to adult consumers and continue to promote financial prudence. AKPK aims to assist individuals, both young and old to take control of their financial situation and gain peace of mind that comes from the wise use of credit. AKPK have been successful in constructing an approach to educate the public through main three services, namely, financial education, financial counselling and debt management program. Furthermore, AKPK website provides an online learning center such as financial calculators, success stories for motivation, related tips and articles.

In this case study, AKPK counsellors (Mr. Andrew) as main protagonist provides counselling to Tiffany as supportingcharacters. Hence, this case study will urge students to learn about AKPK and assist them to make a wise choice and decisions about their financial matters in the future. This case study is not to create financial experts, it is more important to equip individuals with sufficient knowledge to make sense of daily financial activities, seek out appropriate information and be able to understand and interpret the information that they subsequently acquired.